Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, takes possession of the goods.
If you have ordered several goods as part of a single order and these goods are delivered separately, the withdrawal period begins on the day on which you, or a third party designated by you who is not the carrier, takes possession of the last item.
To exercise your right of withdrawal, you must inform us at:
Janina Gold
Karwendelstr. 1
82194 Gröbenzell
Germany
Email: hello@janinagold.com
Tel.: +49 (0)15758293353
of your decision to withdraw from this contract by means of a clear statement (for example, a letter sent by post or an email).
You may use the model withdrawal form provided below, but this is not mandatory.
Where the contract was concluded through our online interface, you may also exercise your right of withdrawal using the electronic withdrawal function provided on our website.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of the least expensive standard delivery method offered by us, without undue delay and no later than fourteen days from the day on which we receive notification of your decision to withdraw from this contract.
Additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us will not be reimbursed.
We will make the reimbursement using the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. In no event will you incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you inform us of your withdrawal from this contract.
The deadline is met if you send the goods before the fourteen-day period has expired.
You are responsible for the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusion of the Right of Withdrawal for Custom-Made and Personalised Goods
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the customer is decisive, or which are clearly tailored to the customer's personal needs.
This applies in particular to custom-made, made-to-measure and personalised products that are manufactured specifically for you based on your individual requirements.
This may include, in particular, products made according to measurements provided by you, colour requests or colour combinations that differ from our regular product range, individually selected materials, embellishments, design requests or other individual specifications.
For example, this may include headpieces or accessories that are specifically made in a colour combination or design requested by you that is not part of our regular product range, as well as garments made or altered according to your individual measurements or other personal specifications.
For such individually made goods, there is no statutory right of withdrawal pursuant to Section 312g (2) No. 1 of the German Civil Code (Bürgerliches Gesetzbuch – BGB).
Merely selecting a standard size, standard colour or other standard product variation offered as part of our regular product range does not automatically exclude the right of withdrawal.