General terms and conditions

Last updated: September 2026

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§ 1 Scope and Seller Information

(1) These General Terms and Conditions apply to all contracts concluded via the online shop at www.janinagold.com/shop between

Janina Gold
Karwendelstr. 1
82194 Gröbenzell
Germany

Email: hello@janinagold.com
Tel.: +49 (0)15758293353

– hereinafter referred to as the “Seller” – and its customers.

(2) The products offered include, in particular, digital sewing patterns and e-books as well as, where applicable, garments, headpieces, accessories and other physical products.

(3) Customers within the meaning of these Terms and Conditions may be consumers or businesses.

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.

A business is a natural or legal person or a partnership with legal capacity acting, when entering into a legal transaction, in the exercise of its trade, business or profession.

(4) Digital sewing patterns are additionally subject to the Sewing Pattern Licence Terms incorporated into the respective contract. These govern, in particular, the scope of private and commercial use.

§ 2 Conclusion of Contract

(1) The presentation of products in our online shop does not constitute a legally binding offer to conclude a contract. It constitutes an invitation to the customer to submit an order.

(2) The customer may select the desired products and add them to the virtual shopping cart.

Before submitting the order, the customer may review the selected products and the information entered and make corrections where necessary.

(3) Depending on the technical design of the online shop, the ordering process includes, in particular:

1. selecting the desired product;

2. adding the product to the shopping cart;

3. reviewing the shopping cart;

4. proceeding to checkout;

5. entering and reviewing the required order and payment information;

6. where applicable, providing the required declarations relating to digital content;

7. acknowledging or accepting the contractual terms applicable to the order; and

8. submitting the binding order by clicking the appropriately labelled order button.

(4) By clicking the button labelled “order with obligation to pay”, “buy now”, or another button clearly indicating an obligation to pay, the customer submits a binding offer to conclude a contract for the products contained in the shopping cart.

(5) After the order has been received, the customer will generally receive an automatic order confirmation by email.

Unless this email expressly states that the order has been accepted, it initially confirms only that we have received the order.

The contract is concluded when we expressly accept the order, make the digital product available for download, send a download link, confirm the dispatch of a physical product, or otherwise clearly perform the order.

(6) In the case of digital products, acceptance may in particular take place by making the download available following successful payment.

(7) The contractual terms applicable to the order will be made available to the customer during the ordering process. The contract confirmation will be provided on a durable medium, in particular by email, in accordance with the applicable statutory requirements.

(8) Contracts may be concluded in German and, where the relevant part of the online shop is offered in English, in English.

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Digital Products

§ 3 Digital Sewing Patterns, E-Books and Other Digital Content

(1) Our digital sewing patterns, e-books and other files offered for download constitute digital content.

(2) Unless expressly stated otherwise in the respective product description, the customer does not receive a physical product when purchasing a digital product.

In particular, the purchase of a digital sewing pattern does not include a printed sewing pattern sent by post or delivery service unless it is expressly offered as a physical product.

(3) The content, scope, file format and other essential characteristics of the respective digital product are set out in the product description.

(4) Information regarding relevant functionality, compatibility and interoperability will, where required, be provided in the respective product description or elsewhere in the online shop in an appropriate manner.

(5) Unless otherwise stated in the product description, the customer is responsible for having the usual technical requirements necessary to download, save, open and, where desired, print the respective files.

§ 4 Provision of Digital Products

(1) Digital products are provided electronically, in particular by means of a download link, download page or comparable electronic method.

(2) Unless otherwise stated, digital products are made available after successful completion of the ordering and payment process.

(3) No shipping costs apply to products supplied exclusively in digital form.

(4) If immediate provision is temporarily unavailable due to a technical issue, the statutory provisions governing the provision of digital products shall apply. Where appropriate, we will provide an alternative means of accessing the purchased digital product.

(5) The customer's statutory rights in the event of failure to provide the digital product or provision that does not comply with the contract remain unaffected.

§ 5 Rights of Use for Digital Products

(1) The digital content offered by us, including sewing patterns, e-books, instructions, texts, photographs, illustrations, graphics and other elements of the files, may be protected by copyright and/or other intellectual property rights.

(2) Purchasing a digital product does not transfer copyright or any other exclusive intellectual property rights to the customer.

The customer receives the rights of use necessary for the contractual use of the product to the extent provided for by the terms applicable to that product.

(3) Unless different terms of use have been agreed for a digital product, the customer receives a simple, non-exclusive and non-transferable right of use for personal purposes.

(4) Unless permitted by law or expressly authorised by us, digital files may in particular not be passed on to third parties, resold, published, distributed, made publicly available or presented as the customer's own work or design.

(5) Any uses that are mandatorily permitted by law remain unaffected.

§ 6 Special Licence Terms for Sewing Patterns

(1) Our digital sewing patterns are additionally subject to the Sewing Pattern Licence Terms incorporated into the respective contract.

(2) The Licence Terms govern, in particular:

• the scope of private use;

• the scope of any permitted commercial use;

• permitted production or sales quantities;

• the circumstances in which an additional commercial licence is required;

• the conditions applicable to commercial use; and

• any applicable attribution requirements.

(3) The Licence Terms applicable to the respective purchase will be made available to the customer before the order is concluded.

(4) Where a particular commercial use is not covered by the licence associated with the respective sewing pattern, the customer must obtain the appropriate additional licence or our express permission before commencing such use.

(5) Permission to sell products made using a sewing pattern does not include permission to sell, share, publish or otherwise make the sewing pattern or digital sewing pattern file itself available to third parties unless expressly agreed otherwise.

(6) Unless otherwise specified in the respective Licence Terms, all licences granted are non-exclusive and non-transferable.

(7) The Licence Terms validly incorporated into the contract at the time of conclusion of the respective purchase generally apply to that purchase.

Subsequent changes to Licence Terms published on our website do not automatically alter rights of use already granted.

§ 7 Right of Withdrawal for Digital Content

(1) Consumers generally have a statutory right of withdrawal. Details are set out in our separate Right of Withdrawal Policy.

(2) Special statutory provisions apply to digital content that is not supplied on a tangible medium.

In the case of a contract for the supply of digital content for which a price is payable, the right of withdrawal may expire before the end of the statutory withdrawal period if the applicable statutory requirements are met.

This requires, in particular, that:

1. the consumer has expressly consented to us beginning performance of the contract before expiry of the withdrawal period;

2. the consumer has acknowledged that, by giving such consent, they lose their right of withdrawal once performance of the contract begins; and

3. we have provided the consumer with the contract confirmation required by law.

(3) Where required by law, a digital product will therefore only be made available for immediate download after the customer has provided the relevant declarations.

(4) Further details concerning the right of withdrawal and its expiry are set out in our Right of Withdrawal Policy.

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Physical Products, Made-to-Order and Pre-Order

§ 8 Physical Products

(1) Where we offer physical products, their essential characteristics, sizes, colours, materials and other features are set out in the respective product description.

(2) Certain physical products may only be manufactured after an order has been placed (“Made to Order”) or may be offered during limited ordering periods (“Pre-Order”).

§ 9 Pre-Order and Made-to-Order Products

(1) Products identified accordingly are manufactured only after the order has been placed or after the end of a specified Pre-Order period.

(2) The expected production and/or delivery time will be stated in the respective product description or otherwise communicated in connection with the order.

(3) Particularly in the case of handmade products, production and delivery times may change within the limits permitted by law. We will inform customers of material delays. The customer's mandatory statutory rights remain unaffected.

(4) For consumers, the statutory withdrawal period for physical goods that are subject to a right of withdrawal generally begins, in accordance with the applicable statutory provisions, upon receipt of the goods. Production time before dispatch does not reduce the statutory withdrawal period.

§ 10 Custom-Made and Made-to-Measure Products

(1) Certain products may be offered as individual custom-made or made-to-measure products.

(2) In accordance with the applicable statutory provisions, the right of withdrawal does not apply, in particular, to contracts for the supply of goods that are not prefabricated and for the production of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the consumer's personal needs.

(3) This may include products made specifically according to:

• individual body measurements;

• personal measurements supplied by the customer;

• colour requests or colour combinations that differ from our regular range;

• individually selected materials or embellishments;

• individual design requests; or

• other personal specifications provided by the customer.

(4) This may, for example, include a headpiece or accessory manufactured specifically in a colour combination or design requested by the customer that is not part of our regular range, or a garment manufactured according to the customer's individual body measurements.

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Withdrawal, Returns and Size Changes

§ 11 Right of Withdrawal for Physical Goods

(1) Consumers generally have a statutory right of withdrawal in relation to distance contracts for physical goods unless a statutory exception applies.

(2) The withdrawal period is generally fourteen days and, in the case of goods, begins in accordance with the applicable statutory provisions upon receipt of the goods.

(3) Details regarding the exercise of the right of withdrawal, return of goods, reimbursement of payments and return shipping costs are set out in our separate Right of Withdrawal Policy.

§ 12 Trying On and Handling Returned Goods

(1) Within the scope of the statutory right of withdrawal, consumers may inspect goods to the extent necessary to establish their nature, characteristics and functioning.

For garments, this includes an appropriate fitting to check the size and fit.

(2) We ask customers to handle goods carefully while carrying out such an inspection.

In particular, goods should not be worn or used beyond what is reasonably necessary for trying them on, nor should they be washed, altered or damaged.

(3) When trying on an item, customers should take reasonable care to avoid stains and other signs of use, including, for example, marks caused by make-up, self-tanner, perfume, deodorant or other substances.

(4) Wearing a garment to an event, wedding, celebration, photo shoot or comparable occasion may go beyond what is necessary to inspect its nature, characteristics, size and fit.

(5) Where goods suffer a loss in value as a result of handling beyond what was necessary to establish their nature, characteristics and functioning, the consumer may, subject to the applicable statutory requirements, be liable for that loss in value.

(6) This does not exclude the consumer's statutory right of withdrawal.

(7) We recommend leaving any labels attached while trying on an item where reasonably possible and keeping the original packaging in case a return is necessary.

§ 13 Size Changes

(1) In addition to the customer's statutory rights, there is generally no entitlement to a direct exchange for another size in respect of goods supplied free of defects unless expressly agreed otherwise.

(2) As many of our Made-to-Order and Pre-Order products are manufactured during specific production periods, we cannot always offer a direct exchange for another size.

(3) If a regularly offered size does not fit, a consumer may exercise their statutory right of withdrawal where such a right exists and its requirements are met.

A different size may then be ordered separately, subject to availability or during a subsequent Pre-Order or ordering period.

(4) For a product supplied free of defects, there is no entitlement to require us to manufacture a new product in another size outside an available production or Pre-Order period unless expressly agreed otherwise.

(5) Statutory rights relating to defective or incorrectly supplied goods remain unaffected.

§ 14 Store Credit as a Voluntary Alternative

(1) In the event of a valid withdrawal, reimbursement will be made in accordance with the applicable statutory provisions and our Right of Withdrawal Policy, generally using the same means of payment used by the customer for the original transaction unless otherwise agreed.

(2) We may voluntarily offer the customer the option of receiving store credit instead of a reimbursement, for example to purchase another size during a subsequent Pre-Order period.

(3) Acceptance of store credit is entirely voluntary. Where a consumer is legally entitled to reimbursement following a valid exercise of the statutory right of withdrawal, the consumer is not required to accept store credit instead.

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Prices, Payment and Delivery

§ 15 Prices and Shipping Costs

(1) The prices displayed in the online shop at the time the order is placed apply.

(2) The prices shown are total prices. The treatment of VAT is governed by the applicable statutory provisions.

(3) No shipping costs apply to products supplied exclusively in digital form.

(4) For physical products, any additional shipping costs will be displayed before the customer submits the order.

(5) Deliveries of physical goods to countries outside the European Union may be subject to additional customs duties, import taxes or other charges.

Where such charges are not collected or paid by us, they may be payable by the customer to the relevant authorities or service providers.

§ 16 Payment Terms

(1) The payment methods displayed during the respective checkout process are available to the customer. These may include, in particular, credit card, PayPal and payment methods processed via Stripe.

(2) The payment methods actually available for the respective order will be displayed before the order is completed.

(3) Unless otherwise stated for the relevant payment method, the purchase price is generally due upon conclusion of the contract.

(4) Digital products are generally made available after successful payment or payment confirmation.

(5) Physical products are generally manufactured and/or dispatched after successful payment unless otherwise stated in the respective product description or for the selected payment method.

(6) In the event of late payment, the statutory provisions apply.

§ 17 Delivery of Physical Goods

(1) Physical goods will be delivered to the delivery address provided by the customer during the ordering process.

(2) The expected delivery and/or production time will be stated in the online shop or in the respective product description.

(3) For Made-to-Order, handmade or Pre-Order products, the overall delivery time may consist of a production period followed by the applicable shipping time.

(4) If delivery becomes permanently impossible, the applicable statutory provisions shall apply.

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Defects and Liability

§ 18 Statutory Rights Regarding Defective Physical Products

(1) The statutory rights relating to defects apply.

(2) If a product is defective or does not correspond to the agreed characteristics, the customer is entitled to the remedies provided by