Right of Withdrawal
Right of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.
If you have ordered several goods as part of a single order and these goods are delivered separately, the withdrawal period begins on the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the last item.
To exercise your right of withdrawal, you must inform us:
Janina Gold
Karwendelstr. 1
82194 Gröbenzell
Germany
Email: hello@janinagold.com
Phone: +49 (0)15758293353
of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email).
You may use the model withdrawal form provided below, but this is not mandatory.
If the contract was concluded through our online user interface, you may also exercise your right of withdrawal using the electronic withdrawal function provided there.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of your right of withdrawal before the withdrawal period has expired.
Effects of Withdrawal
If you withdraw from this contract, we shall reimburse all payments received from you, including the cost of the least expensive standard delivery option offered by us, without undue delay and no later than fourteen days from the day on which we receive your notification of withdrawal from this contract.
Additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option offered by us will not be reimbursed.
We will make the reimbursement using the same means of payment that you used for the original transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.
We may withhold reimbursement until we have received the goods back or until you have provided evidence that you have returned the goods, whichever occurs first.
You must return or hand over the goods to us without undue delay and, in any event, no later than fourteen days from the day on which you inform us of your withdrawal from this contract.
The deadline is met if you send the goods back before the fourteen-day period has expired.
You are responsible for the direct cost of returning the goods.
You are only liable for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics, and functioning.
Exclusion of the Right of Withdrawal for Custom-Made Products
The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for which an individual choice or specification by the customer is decisive for their production, or which are clearly tailored to the customer's personal needs.
This applies in particular to custom-made and individually tailored products manufactured specifically for you according to your personal requirements.
Such products may include items made according to individual measurements provided by you, color preferences or combinations that differ from our standard range, individually selected materials, embellishments, design requests, or other personal specifications.
For example, this may apply to a headpiece or accessory made specifically in a color combination or design requested by you that is not normally offered, as well as garments manufactured or altered according to your individual measurements or other personal requirements.
For goods individually manufactured according to customer specifications, there is no statutory right of withdrawal pursuant to Section 312g(2) No. 1 of the German Civil Code (BGB).
However, merely selecting a regularly offered standard size, standard color, or other standard product variant does not automatically exclude the right of withdrawal.